FAQs

1. What types of products do you offer?

At Crafts by Moon, we specialize in a wide range of home décor items, including:

  • Wall Art: Paintings, prints, and custom pieces.
  • Furniture: Unique and stylish tables, chairs, and shelves.
  • Textiles: Throw pillows, rugs, and curtains.
  • Lighting: Lamps, chandeliers, and sconces.
  • Decorative Accessories: Vases, candles, and sculptures.

2. How can I place an order?

Placing an order is easy! Simply browse our website, select the items you’d like to purchase, and click “Add to Cart.” When you’re ready, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

3. What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards 
  • Payment by transfer
  • cash on delivery

4. How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our shipping carrier’s website.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 14 days of receiving your order. Items must be in their original condition and packaging. Custom or personalized items are not eligible for return. For detailed return instructions, please visit our Return Policy page.

6. Do you offer international shipping?

Yes, we offer international shipping! Shipping costs and delivery times vary depending on the destination. For a shipping quote, please add your items to the cart and enter your shipping address during checkout.

7. Can I customize my order?

Absolutely! We offer customization options for certain items. If you’re interested in a custom piece or have specific requests, please contact us at support@craftsbymoon.com or use our Contact Form for more details.

8. How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to our customer service team:

9. Do you offer gift cards?

Yes, we offer gift cards in various denominations. You can purchase them directly from our website. Gift cards are a great way to let someone choose their perfect home décor item!

10. How do I stay updated on new products and promotions?

To stay updated with our latest arrivals, promotions, and exclusive offers, you can:

  • Subscribe to our Newsletter: Sign up at the bottom of our homepage.
  • Follow Us on Social Media: Find us on Instagram, Facebook, and for the latest updates and inspiration.

11. Where are your products sourced from?

We source our products from a variety of talented artisans and reputable manufacturers both locally and internationally. Each item is selected for its quality, uniqueness, and craftsmanship.

12. What should I do if I received a damaged item?

We strive to ensure all products arrive in perfect condition. If you receive a damaged item, please contact us immediately with photos of the damage and your order number. We will work with you to resolve the issue, whether through a replacement or a refund.

13. Can I modify or cancel my order after it has been placed?

Orders are processed quickly, so if you need to modify or cancel your order, please contact us as soon as possible. Once an order is in processing or has been shipped, we may not be able to make changes.